All For Zen strives to make certain every customer is satisfied. In the unfortunate scenario that an item needs to be returned or exchanged, our policy is as follows:
We offer returns for a refund within 90 days of receipt of shipment delivery. Please contact All For Zen email@example.com to notify us that you would like to make a return for refund, including the item you wish to return and the reason why. We will reply with the return and refund process. We will refund the original price, excluding postage. Return shipping costs are the buyer’s responsibility. We issue a refund once the returned item has been received. We suggest the buyer arrange for delivery confirmation of the item.
We offer exchanges within 180 days of receipt of shipment delivery. Please contact All For Zen firstname.lastname@example.org to notify us that you would like to make an exchange. We will contact you with the exchange process.
Shipping and Processing Times-
To efficiently handle and pack your order, please allow 0-2 days processing time. Once your order is processed, the following shipping times are estimated. Once a packing slip has been created, you will receive an automated email with your tracking information.
FREE Flat Rate Economy 5-8 days (orders of $75 or more)*
$8.95 Flat Rate Economy 5-8 days*
$10.95 Flat Rate Standard 3-4 days*
$24.95 Flat Rate Express 1-2 days*
*Certain shipping delays are out of our control such as weather and carrier issues. We will work with you to get your package in the fastest and most efficient way possible. Thank you for your support and understanding!